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Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Chapter VII : Consumer Protection

44. Cooling-off period


(1) A consumer is entitled to cancel without reason and without penalty any transaction and any related credit agreement for the supply—
(a) of goods within seven days after the date of the receipt of the goods; or
(b) of services within seven days after the date of the conclusion of the agreement.


(2) The only charge that may be levied on the consumer is the direct cost of returning the goods.


(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of' such payment, which refund must be made within 30 days of the date of cancellation.


(4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.