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Electricity Regulation Act, 2006 (Act No. 4 of 2006)

Chapter V : Resolution of Disputes and Remedies

30. Resolution of disputes by Regulator


(1) The Regulator must, in relation to any dispute arising out of this Act
(a) if it is a dispute between licensees, act as mediator if so requested by both parties to the dispute;
(b) if it is a dispute between a customer or end user on the one hand and a licensee, registered person, a person who trades, generates, transmits, or distributes electricity on the other hand, settle that dispute by such means and on such terms as the Regulator thinks fit.


(2) The Regulator may appoint a suitable person to act as mediator on its behalf and any action or decision of a person so appointed is deemed to be an action by or decision of the Regulator.


(3) The Minister must prescribe the procedure to be followed in the mediation and the fees to be paid.


(4) The mediation or arbitration in terms of this section is done at the request of the parties to the dispute and no decision of the Regulator or the person contemplated in subsection (2), taken in the course of the mediation process, must be regarded as a decision contemplated in section 10(3) or (4) of the National Energy Regulator Act.


[Section 30, previously section 42, renumbered by section 16(c) of Act No. 28 of 2007]