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Electricity Regulation Act, 2006 (Act No. 4 of 2006)

Chapter V : Resolution of Disputes and Remedies

30. Resolution of disputes by Regulator

 

(1) The Regulator must, in relation to any dispute arising out of this Act
(a) if it is a dispute between licensees, act as mediator or arbitrator if so requested by both parties to the dispute;
(b) if it is a dispute between a customer or end user on the one hand and a licensee, registrant or a person on the other hand, settle that dispute by such means and on such terms as the Regulator thinks fit.

[Section 30(1)(a) and (b) substituted by section 24(a) of the Electricity Regulation Amendment Act, 2024, Notice No. 5139, GG51100, dated 20 August 2024 - effective 1 January 2025 per Proclamation Notice 236 of 18 December 2024 with exceptions]

 

(2) The Regulator may appoint a suitable person to act as a mediator or arbitrator on its behalf, and any action or decision of a person so appointed is deemed to be an action by or decision of the Regulator.

[Section 30(2) substituted by section 24(b) of the Electricity Regulation Amendment Act, 2024, Notice No. 5139, GG51100, dated 20 August 2024 - effective 1 January 2025 per Proclamation Notice 236 of 18 December 2024 with exceptions]

 

(3) The Regulator must prescribe, by a rule, the procedure to be followed in a mediation and an arbitration and the fees to be paid.

[Section 30(3) substituted by section 24(c) of the Electricity Regulation Amendment Act, 2024, Notice No. 5139, GG51100, dated 20 August 2024 - effective 1 January 2025 per Proclamation Notice 236 of 18 December 2024 with exceptions]

 

(4) [Section 30(4) deleted by section 24(d) of the Electricity Regulation Amendment Act, 2024, Notice No. 5139, GG51100, dated 20 August 2024 - effective 1 January 2025 per Proclamation Notice 236 of 18 December 2024 with exceptions]

 

(5) When acting as arbitrator, the Regulator or the person contemplated in subsection (2) must issue a decision on the matter, in writing, and such decision is binding on the parties to the dispute.

[Section 30(5) inserted by section 24(e) of the Electricity Regulation Amendment Act, 2024, Notice No. 5139, GG51100, dated 20 August 2024 - effective 1 January 2025 per Proclamation Notice 236 of 18 December 2024 with exceptions]