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Customs and Excise Act, 1964 (Act No. 91 of 1964)

Customs and Excise Rules

Chapter III : Importation, Exportation and Transit and Coastwise Carriage of Goods

Rules for Section 15 of the Act

Part 2: Standard requirements for submission of traveller declarations and customs assistance

15.07 Customs assistance to facilitate traveller processing

 

(a) In circumstances referred to in paragraph (b) where a traveller was unable to submit a traveller declaration before arriving at the place of entry or exit, such traveller may submit the traveller declaration—
(i) at a self-service kiosk, where available, with or without the assistance of an officer; or
(ii) with the assistance of an officer with a hand-held device, depending on whether such a service is offered at the relevant place of entry or exit.

 

(b) Circumstances contemplated in paragraph (a) include where a traveller—
(i) did not have access to an electronic communication device capable of connecting to the internet, did not have access to internet connectivity, or could not access the SATMS due to systems failure; or
(ii) due to incapacity or reduced capacity caused by age, ill-health or mental or physical disability requires assistance by an officer.

 

(c) Assistance by an officer contemplated in this rule must be requested if required.