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Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)

Chapter V : Duties of authorised Financial Services Providers

18. Maintenance of records


An authorised financial services provider must, except to the extent exempted by the registrar, maintain records for a minimum period of five years regarding—

(a) known premature cancellations of transactions or financial products by clients of the provider;
(b) complaints received together with an indication whether or not any such complaint has been resolved;
(c) the continued compliance with the requirements referred to in section 8;
(d) cases of non-compliance with this Act, and the reasons for such non -compliance; and
(e) the continued compliance by representatives with the requirements referred to in section 13(1) and (2).