A person contemplated in section 4 (1) may seek to enforce any right in terms of this Act or in terms of a transaction or agreement, or otherwise resolve any dispute with a supplier, by—
| a) |
referring the matter directly to the Tribunal, if such a direct referral is permitted by this Act in the case of the particular dispute; |
| b) |
referring the matter to the applicable ombud with jurisdiction, if the supplier is subject to the jurisdiction of any such ombud; |
| c) |
if the matter does not concern a supplier contemplated in paragraph (b)— |
| i) |
referring the matter to the applicable industry ombud, accredited in terms of section 82(6), if the supplier is subject to any such ombud; or |
| ii) |
applying to the consumer court of the province with jurisdiction over the matter, if there is such a consumer court, subject to the law establishing or governing that consumer court; |
| d) |
approaching a court with jurisdiction over the matter, if all other remedies available to that person in terms of national legislation have been exhausted. |
Electronic Communications Act, 2005
