In this procedure, unless the context indicates otherwise—

"Commission"

means the Public Service Commission established in terms of section 196(1) of the Constitution;

"Constitution"

means the Constitution of the Republic of South Africa, 1996 (Act No. 108 of 1996);

"days"

refers to working days;

"executing authority"

means an authority as defined in subsection 1(1) of the Public Service Act, 1994;

"grievance"

means a dissatisfaction regarding an official act or omission by the employer which adversely affects an employee in the employment relationship, excluding an alleged unfair dismissal;

"head of department"

means the incumbent of a post mentioned in Schedules 1, 2 and 3 of the Public Service Act, 1994, or the person acting in such post;

"Public Service Act"

means the Public Service Act, 1994 (Proclamation No. 103 of 1994);

"recognised trade union"

means all the trade unions admitted to the Public Service Co-ordinating Bargaining Council as well as any other trade union that enjoys the relevant organizational rights in a particular department;

"resolve"

means to settle a grievance to the satisfaction of the aggrieved employee;

"representative"

means a fellow employee, a representative or official of a recognised trade union.