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Sectional Titles Schemes Management Act, 2011 (Act No. 8 of 2011)


Sectional Titles Schemes Management Regulations, 2016


Annexure 4

Complaint Form (STSM Ann 4.1 (10/11))


Complaint Form


Annexure 4 to the regulations under the Sectional Title Schemes Management Act, No. 8 of 2011

STSM Ann. 4.1 (10/11)


Use this form to notify the Body Corporate and persons against whom you are making the complaint, who must be a unit owner, occupier or the managing agent.


Details of person making this complaint:


Full names:


Unit number(s)

(if applicable)                Section Address:


Name and number of Scheme                                        Province





Postal  address of Complainant (if different from above)


Which type are you? (tick one box):



1. Unit owner

2. Unit tenant

3. Other occupier

4. Managing agent


Details of person(s) you are making the complaint against:

Person(s) name(s)

Address (include unit number, if applicable)

Type No.






Details of the relevant Rule, section of the Act or Regulation:


Identify which provision(s) is/are apparently being breached or not being complied with







Details of complaint/alleged breach:


Describe what the complaint/breach is about, including dates and times








Self-help action taken:


What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do








Proposed solution or action:


What remedy are you requesting? How do you want the problem to be solved?








Declaration and Signature of complainant:


I declare that the above information is true and correct to the best of my knowledge. I agree that the information I have given in this form may be used or disclosed by the body corporate to process and resolve this complaint.

















The complainant must deliver a copy of this completed and signed form to the body corporate and must keep a copy and proof of delivery.



Delivery method:


By post (name and postal address):                                        In person by:









Contact telephone number for complaint(s)                                Contact email address for complainant(s):