Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)
Specific Code of Conduct for Authorised Financial Services Providers and Representatives conducting Short-term Deposit Business, 2004
Part ll : General Duties of Providers
6. General duties of provider
A provider must, subject to the provisions of this Code—
|act honestly and fairly, and with due skill, care and diligence, in the interests of clients and the integrity of the financial services industry;
|ensure compliance with this Code in all communications and dealings with a client, and make copies of this Code available to clients on request;
|make relevant information available in plain language, avoid uncertainty or confusion and not be misleading;
|not request a client to sign any written or printed form or document or any transaction requirement unless all details required to be inserted thereon by the client or on behalf of the client have been completed and, where the client requested completion of documentation on the client’s behalf, it is a true reflection of the information provided by the client;
|ensure that its relevant staff members comply with this Code;
|maintain adequate internal complaints procedures.
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