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Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)

Board Notices

Specific Code of Conduct for Authorised Financial Services Providers and Representatives conducting Short-term Deposit Business, 2004

Part ll : General Duties of Providers

5. Unsolicited contacting of client


A provider must, in the event of unsolicited contacting of a client—


(a) in making contact arrangements, and in all communications and dealings with a client, act honorably, professionally and with due regard to the convenience of the client; and


(b) at the commencement of any such contact, visit or call initiated by the provider, explain the purpose thereof.