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Civilian Secretariat for Police Service Act, 2011 (Act No. 2 of 2011)


Civilian Secretariat for Police Service Regulations, 2016

Chapter 5 : Complaints

23. Reports relating to service delivery complaints


(1) The Secretary must submit the report referred to in regulation 22 to the Minister containing the following information—
(a) the nature of the complaint;
(b) the findings of the Secretariat;
(c) a summary of the response to the complainant;
(d) an indication of the nature and legality of the action complained about;
(e) a determination on whether such action or omission by the police has had any adverse effect on the complainant;
(f) recommendation on how the police should redress the adverse effect to the complainant, if any; and
(g) the reasons for the conclusions and recommendations.


(2) Any finding by the Secretary on the complaint may, at his or her sole discretion, or at the direction of the Minister, be provided to the National Commissioner and the Head of the relevant Division of the police service.