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South African Human Rights Commission Act, 2013 (Act No. 40 of 2013)

Notices

South African Human Rights Commission Complaints Handling Procedures

Chapter 1 : Purpose of Procedures

1. Purpose

 

The purpose of these Procedures Is to determine—

(a) the procedure to be followed for lodging complaints with the Commission;
(b) the procedure to be followed for processing and screening complaints;
(c) the procedure to be followed for rejecting, referring or accepting complaints;
(d) the procedure to be followed for investigating complaints;
(e) the procedure to be followed for the resolution of complaints;
(f) the procedure to be followed for conducting hearings;
(g) the procedure to be followed regarding appeals;
(h) the procedure to be followed regarding conclusion of complaints; and
(i) time frames regarding the handling of complaints; and
(i) the procedure to be followed regarding the institution of legal proceedings.