Acts Online
GT Shield

Social Assistance Act, 2004 (Act No. 13 of 2004)

Regulations

Regulations relating to the Application for and Payment of Social Assistance and the requirements or conditions in respect of eligibility for Social Assistance

Chapter 2 : Application for Social Assistance

14. Procedure to be followed in application for social relief of distress

 

(1) An application for social relief of distress must be made in the relevant form and be—
(a) completed by the applicant in the presence of a designated officer, or with the assistance of the designated officer; and
(b) signed, certified or confirmed by the applicant in the presence of the designated officer.

 

(2) The Agency must approve or reject the application for social relief of distress immediately.

 

(3)
(a) The designated officer must inform the applicant for social relief of distress that if the documentation required in terms of regulation 15(1) is not available when the application is made, such documentation must be produced before any subsequent payments are made.
(b) The applicant for social relief of distress must be furnished with a receipt or notification of outcome for the application for social relief of distress which must be dated and stamped with the official Agency stamp and must contain the name of the applicant, the designated officer and the date of the application.

 

(4) Where an application for social relief of distress is approved, the Agency must inform the applicant in writing of such approval, the amount or form of relief and date on which such approval is granted.

 

(5) Where an application for social relief of distress is rejected, the Agency must inform the applicant in writing of such rejection and of—
(a) the reasons for such rejection;
(b) the applicant's right to request the Agency to reconsider its decision; and
(c) the applicant's right, if he or she disagrees with the reconsidered decision, to lodge an appeal in writing with the Independent Tribunal; and
(d) the mechanism and procedure to lodge such an appeal.

 

(6) With regard to the extension of social relief of distress, the Agency may request a social worker or any other designated person to investigate the circumstances of an applicant and to submit to the Agency a written report containing a recommendation whether social relief of distress should be extended.

 

(7) The Agency must keep a register of all applications for social relief of distress that are received in which the following must be recorded, where applicable—
(a) identifying particulars;
(b) the date of application;
(c) the date on which social relief of distress is granted for the first time;
(d) the form of social relief of distress granted, whether in cash or in any other form and the value thereof; and
(e) the date to which social relief of distress is extended.

 

[Regulation 14 substituted by section 10 of Government Notice No. R. 621 of 21 July 2015]