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Military Ombud Act, 2012 (Act No. 4 of 2012)

Regulations

Military Ombud Complaints Regulations 2015

3. Procedure for lodging complaints

 

(1) A complainant must lodge a complaint with the Office in writing on a form substantially similar to Form 1, attached hereto as Annexure "A".

 

(2) The complainant must ensure that the following information is contained in Form 1:
(a) name, personal particulars, including contact details, gender, race and province where the complaint originated;
(b) if a representative lodges the complaint on behalf of a member, proof of authorisation from the member to represent him or her;
(c) the Service or structural component of the Defence Force, as contemplated in section 12(1) and (2) of the Defence Act, from which the complaint originates;
(d) the nature of the complaint in question;
(e) the grounds on which the complainant believes that an investigation is necessary; and
(f) any other information relevant to the complaint.

 

(3) The complainant must sign the form and attach all relevant supporting documentation.

 

(4) The complainant may submit the complaint contemplated in subregulation (1) to the Office by—
(a) electronic mail in PDF format;
(b) facsimile;
(c) hand delivery to the address and contact details provided by the Office; or
(d) by such other means as the Ombud may, from time to time allow, with a view to making the Office accessible to all persons.