Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)
Specific Code of Conduct for Authorised Financial Services Providers and Representatives conducting Short-term Deposit Business, 2004
Part ll : General Duties of Providers
5. Unsolicited contacting of client
A provider must, in the event of unsolicited contacting of a client—
|(a)||in making contact arrangements, and in all communications and dealings with a client, act honorably, professionally and with due regard to the convenience of the client; and|
|(b)||at the commencement of any such contact, visit or call initiated by the provider, explain the purpose thereof.|
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