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Consumer Protection Act, 2008 (Act No. 68 of 2008)


South African Automotive Industry Code of Conduct

Part B : Alternative Dispute Resolution

22. MIOSA actions


22.1 The MIOSA can act upon disputes involving:
22.1.1 consumers;
22.1.2 consumers on the one hand and suppliers and/or
22.1.3 complaints concerning alleged contraventions of the Code or the Act.


22.2 The MIOSA can further act upon disputes where a supplier has referred a dispute on behalf of a consumer with the permission of the consumer.


22.3 Where more than one Ombud has jurisdiction to decide a matter, the MIOSA will have jurisdiction to the extent that the dispute relates to the automotive industry.