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National Health Act, 2003 (Act No. 61 of 2003)


Norms and Standards Regulations Applicable to Different Categories of Health Establishments, 2017

User Rights

4. User information


(1) Health establishments must ensure that users are provided with adequate information about the health care services available at the health establishment and information about accessing those services.
(2) For the purposes of sub-regulation (1), a health establishment must—
(a) provide users with information relating to—
(i) the health care services provided by the health establishment;
(ii) service opening and closing times,
(iii) visiting hours where relevant; and
(iv) complaints, compliments and suggestions management system.
(b) provide users with information on any fees that are payable for health care services, insofar it being practical to do so before the commencement of the provision of health care services; and
(c) display the results of user experience of care surveys conducted within the past twelve months.