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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 2 : Collection of Information and Designation of Person in Charge

4. Collection of or request for information


(1) All health establishments and users that are required by the Office to provide information relating to norms and standards, in terms of section 79(2)(b) of the Act, must do so by 31 March of each year.


(2) A request for information from health establishments, referred to in sub-regulation (1), must be in writing, and the required information must be in the form of Form 1 and include, at least, the following:
(a) Name of health establishment;
(b) legal status;
(c) physical address;
(d) contact details, including telephone, fax, email and website details, if any;
(e) names and contact details of the person in charge;
(f) category of health establishment;
(g) health district in which the health establishment falls;
(h) services offered;
(i) operating days and times; and
(j) results of the most recent annual self-assessment against norms and standards.


(3) The Office may publish the request for information, referred to in sub-regulation (2), in the Government Gazette or on its public website.


(4) The request for information from users, referred to in sub-regulation (1), must be accompanied by details of the required information and the manner in which such information must be submitted.


(5) Any information that may be required by the Office from health establishments or users, in terms of section 79(2)(b) of the Act, may be submitted electronically.


(6) If the person in charge, referred to in regulation 6(1), fails to provide the Office with the required information within the specified period, the Office must refer the matter to the head of the national or provincial department of health, the health department of a municipality or health establishment, as the case may be.


(7) For the purposes of sub-regulation (2) "legal status" means the status of the health establishment in law, whether it is a private or public company, partnership, trust, sole proprietorship, cooperative or any other legally recognised form.