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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

48. Notice of decision after investigating complaint and investigation report


Within 10 working days after completing an investigation contemplated in regulation 42, the Ombud must—

(a) inform the complainant and the health establishment of his or her findings and recommendations, in accordance with section 81A (11) of the Act; and
(b) submit a report containing his or her findings and recommendations to the Chief Executive Officer, in accordance with Section 81A(9) of the Act, for appropriate action.