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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

46. Investigations register


(1) The Ombud must keep a register, on its public website, of all investigations.


(2) The register must list the following matters for each investigation—
(a) type of norm or standard breached;
(b) general nature of the matter being investigated;
(c) date on which it was decided to carry out the investigation;
(d) current due date for completing the investigation;
(e) current status of the investigation; and
(f) reason for each extension of the period of investigation.


(3) The register must not include information that identifies or puts at risk a complainant, health establishment or person to whom a health care service was provided.