National Health Act, 2003 (Act No. 61 of 2003)
Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud
Chapter 7 : Complaints Handling and Investigation
42. Complaint investigations
The procedure for conducting an investigation must be such as the Ombud considers appropriate in the circumstances of the case, and in particular, he or she may make such inquiries, as he or she deems fit and must be in line with the applicable legislation.