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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

40. Referral from other entities and the public


If the Ombud becomes aware of a particular matter, other than through a formal complaint, by way of a referral from—

(a) a health establishment;
(b) other statutory authority or any other appropriate or suitable body or entity, including the Office; or
(c) in any other manner and decides to deal with the matter; the Ombud may, with the relevant person's consent, deal with the matter as if it were a complaint and the person were the complainant.