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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

38. Decision following screening


Upon completion of the screening, the Ombud must—

(a) make a decision on whether‒
(i) to investigate the complaint;
(ii) to refer the complaint to any other statutory authority or other appropriate or suitable body or entity; or
(iii) to take no further action in relation to the complaint;
(b) give notice of the decision to the complainant and the relevant health establishment, and reasons for the decisions.