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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

36. Submissions regarding complaints


(1) The Ombud may give notice to the complainant or the relevant health establishment, inviting submissions regarding a complaint, to be provided to the Ombud within a stated period.


(2) The period for providing submissions must be reasonable, but may not be more than 20 working days from the date of notice.


(3) The Ombud must consider each submission received within the period referred to in regulation 36(1).