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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

35. Screening of complaints


(1) The purpose of the screening is to obtain and analyse information relevant to the complaint and decide the most appropriate way to deal with it further.


(2) The screening may be undertaken in any manner the Ombud considers appropriate, including—
(a) analysing information provided by the complaint;
(b) analysing information obtained in terms of regulation 34(2) from the complainant;
(c) considering submissions received in terms of regulation 36(1) from the complainant or the relevant health establishment or any other person;
(d) communication with the complainant or the relevant health establishment; or
(e) consultation with any person or entity with relevant technical knowledge or expertise  regarding the subject of the complaint.