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National Health Act, 2003 (Act No. 61 of 2003)


Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

34. Acknowledgement of complaint and request for additional information


(1) The Ombud must acknowledge receipt of a complaint within 48 hours of the laying of a complaint, in an appropriate manner.


(2) The Ombud may request any additional information from the complainant, to be provided within a reasonable period stated in the request.


(3) The Ombud may not deal with the complaint, or deal further with the complaint, until the complainant complies with a request contemplated in sub-regulation (2), to the extent the complainant is reasonably able to comply therewith.


(4) A complainant's non-compliance with a request may be a ground for a decision to take no further action on the complaint.