Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)
Alternative Dispute Resolution Regulations
Chapter III : Alternative Dispute Resolution Procedure
|1)||Within five days of receiving the response from the provider, the complainant may submit a reply to the registrant’s response to the provider.|
|2)||If a reply is submitted it must be submitted in paper and electronic format and comply with a provider’s supplementary procedure.|
|3)||Upon the expiry of the five days, but no later than two days thereafter, the provider will appoint an adjudicator in accordance with regulation 20.|
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