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Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Alternative Dispute Resolution Regulations

Chapter III : Alternative Dispute Resolution Procedure

19. Reply



1) Within five days of receiving the response from the provider, the complainant may submit a reply to the registrant’s response to the provider.


2) If a reply is submitted it must be submitted in paper and electronic format and comply with a provider’s supplementary procedure.


3) Upon the expiry of the five days, but no later than two days thereafter, the provider will appoint an adjudicator in accordance with regulation 20.