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Consumer Protection Act, 2008 (Act No. 68 of 2008)


South African Automotive Industry Code of Conduct

Part B : Alternative Dispute Resolution

21. Procedure for determination of a dispute


21.1 Any party will be required to respond to a request by the MIOSA within 10 (ten) days of receiving notification from MIOSA, failing which the party will be barred from providing information, unless the MIOSA in its discretion and considering the reasons for the delay determines otherwise.


21.2 After complaints are lodged with the MIOSA for investigation regarding alleged contraventions of the Code or the Act, the MIOSA must:
21.2.1 investigate and evaluate alleged complaints arising from the alleged contraventions of the Code or the Act;
21.2.2 attempt to facilitate a settlement between the parties and where possible, provide a recommendation with regard to such settlement;


21.3 The MIOSA will determine a dispute within 30 (thirty) days from the date it has received all the necessary documentation/information to enable the MIOSA to make an informed decision regarding the complaint.