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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 3 : Protection of Consumer Rights and Consumers’ Voice

Part B : Commission investigations

74. Consent orders



1) If a matter has been investigated by the Commission, and the Commission and the respondent agree to the proposed terms of an appropriate order, the Tribunal or a court, without hearing any evidence, may confirm that agreement as a consent order.


2) After hearing a motion for a consent order, the Tribunal or a court must—
a) make an order as agreed to and proposed by the Commission and the respondent;
b) indicate any changes that must be made in the draft order before it will make the order; or
c) refuse to make the order.


3) With the consent of a complainant, a consent order confirmed in terms of subsection (1) may include an award of damages to the complainant.