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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 3 : Protection of Consumer Rights and Consumers’ Voice

Part A : Consumer’s right to be heard and obtain redress

71. Initiating complaint to Commission



(1) Any person may file a complaint concerning a matter contemplated in section 69(c)(ii) with the Commission in the prescribed manner and form, alleging that a person has acted in a manner inconsistent with this Act.

[Subsection (1) substituted by section 38 of Act No. 19 of 2014]


(2) The Commission may directly initiate a complaint concerning any alleged prohibited conduct on its own motion, or—
(a) when directed to do so by the Minister in terms of section 86(b); or
(b) on the request of—
(ii) another regulatory authority; or