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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Rules Regulating the Functioning of the National Consumer Commission in Terms of The Consumer Protection Act, 2008 (No.68 of 2008)

Part 1 : General Provisions

3. Office hours and address of Commission



1) The offices of the Commission are open to the public every Monday to Friday, excluding public holidays, from 08h30 to 16h30.


2) Despite sub-paragraph (1)—
a) in exceptional circumstances the Commission may with due notice to all interested parties accept documents for filing on any day and at any time; and
b) the Commission must accept documents for filing as directed by either the Tribunal or a member of the Tribunal assigned by its chairperson.


3) Subject to Rules 7 and 9, any communication to the Commission, or to a member of the staff of the Commission, may be
a) delivered by hand at:

National Consumer Commission

77 Meintjies Street


the dti Campus

Block E, 3rd Floor

Republic of South Africa

b) addressed by post to:

National Consumer Commission

P 0 Box 30251




Republic of South Africa

c) transmitted by Fax on 0861 515 259.
d) transmitted by electronic mail to