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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Rules Regulating the Functioning of the National Consumer Commission in Terms of The Consumer Protection Act, 2008 (No.68 of 2008)

Part 4 : Complaint Procedures

15. Multiple complaints



1) At any time after a complaint has been initiated by the Commission, or submitted by another person, the Commission may publish a notice disclosing an alleged prohibited practice and inviting any person who believes that the alleged practice has affected or is affecting a material interest of that person to file a complaint in respect of that matter.


2) The Commission may consolidate two or more complaints under a common investigation if they concern the same supplier as potential respondent.


3) If the Commission consolidates two or more complaints as permitted by sub-rule (2)—
a) each of those complaints must continue to be separately identified by its own complaint number;
b) each person who submitted one of those complaints to the Commission remains the complainant with respect to the complaint that they submitted; and
c) after referring one of those consolidated complaints to the Tribunal, or issuing a notice of non-referral in respect of it, the Commission may continue to investigate any of the remaining consolidated complaints.